Operations Administrator

The Company

Cooper Turner Beck, formed from the 2019 merger of Cooper & Turner and Beck Industries, is a global leader in mission-critical industrial fasteners. We provide seamless, one-stop solutions across key industries, including renewable energy, oil & gas, power generation, nuclear, and more -ensuring quality and reliability in the world's most demanding environments.

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The Job Role

In this role, you will provide administrative and operational support to ensure the smooth running of the Operations Department. You will manage works orders, maintain accurate records, support operational systems, and assist teams across a range of activities to improve efficiency and service delivery. As a key point of contact, you will contribute to the operational effectiveness of CTB Group while acting in alignment with our values of Safety, Team Work, Accountability, Respect, and Trust (START).

Key Responsibilities

The duties listed below are not in any order of priority or importance and are not intended to restrict or limit the activities of the working day.

Order Management

• Process, print and distribute work orders accurately and on time, and according to operational requirements, routes, departments, or customer specifications.
• Monitor order statuses and update relevant systems with accurate information, resolving discrepancies with operational teams where required.
• Maintain order documentation and records in line with company procedures, and support the tracking of customer orders through to completion.
• Carry out stock checks and organise orders to meet operational requirements.

Operations Administration

• Provide administrative support across all areas of the Operations Department.
• Prepare and maintain operational reports, spreadsheets, databases and KPI information.
• Manage operational documentation, filing and communications.
• Support operational planning and scheduling activities.

Console & Systems Support

• Provide first-line support for operational systems and consoles, monitoring system activity and escalating issues when required.
• Assist colleagues with system access, navigation, and troubleshooting.
• Maintain records of system issues and support process improvements.

General Operational Support

• Act as a central point of contact for operational queries.
• Assist supervisors and managers with administrative tasks and projects.
• Support stock, equipment, and consumable ordering where required.
• Support continuous improvement initiatives and operational audits.
• Ensure compliance with company procedures, health and safety, and quality standards.

General Administrative Duties

• Handle telephone, email and correspondence professionally.
• Maintain electronic and paper filing systems.
• Provide administrative cover during periods of absence or peak workload.
• Undertake any other reasonable duties associated with the role as required.

Key Measures

• Accuracy of order processing and documentation.
• Timeliness of order printing and distribution.
• Administrative task completion within agreed deadlines.
• Data accuracy and reporting standards.
• Internal customer satisfaction.
• Compliance with operational procedures and company policies